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Refund Policy

Terms and Conditions

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Effective Date: 01.10.2025
Company Name: Harbor Home Services, LLC
Location: Delaware, United States

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1. Acceptance of Terms

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By accessing or using the services provided by Harbor Home Services, LLC (“Company,” “we,” “our,” “us”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

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2. Services

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We provide residential and commercial services including, but not limited to:

  • Air duct cleaning

  • Dryer vent cleaning

  • Bathroom exhaust fan cleaning

  • Related ventilation maintenance services

We reserve the right to refuse service at our discretion.

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3. Estimates and Payments

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  • All price estimates are provided prior to service and may vary based on scope, property condition, or additional work requested.

  • Full payment is due upon completion of services unless otherwise agreed in writing.

  • We accept [insert accepted payment methods: cash, credit/debit card, check, etc.].

  • Late payments may be subject to additional fees.

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4. Online Bookings and Website Use

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  • Customers may book services via our official website.

  • By submitting an online booking, you agree to provide accurate and complete information.

  • All bookings are subject to confirmation by the Company.

  • We reserve the right to cancel or reschedule appointments if necessary (with notice provided to the customer).

  • Unauthorized use of our website for fraudulent, illegal, or harmful purposes is strictly prohibited.

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5. Cancellation and Rescheduling

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  • Customers must provide at least 24 hours’ notice for cancellations or rescheduling.

  • Failure to provide proper notice may result in a cancellation fee.

  • The Company reserves the right to reschedule services due to weather, safety, or unforeseen circumstances.

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6. Refund Policy

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  • Refunds are issued only in cases where services were not performed or were canceled by the Company.

  • If a customer is unsatisfied with the quality of service, they must notify the Company within 48 hours of completion, and we will review the claim.

  • Refunds are not provided for dissatisfaction based on issues beyond our control (e.g., pre-existing damage, inaccessible areas, or system conditions).

  • Approved refunds will be processed within 7–10 business days.

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7. Customer Responsibilities

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Customers agree to:

  • Provide safe and clear access to the work area.

  • Secure pets, valuables, and fragile items prior to service.

  • Notify us of any hazards, damages, or special conditions in the property.

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8. Liability and Warranty

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  • Our services are performed using industry-standard methods.

  • While we take precautions to prevent damage, we are not liable for pre-existing conditions, hidden damages, or issues caused by faulty installation or poor system maintenance.

  • Any warranty on services will be provided in writing at the time of service.

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9. Limitation of Liability

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To the maximum extent permitted by law, Harbor Home Services, LLC shall not be held liable for indirect, incidental, or consequential damages arising out of the use of our services.

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10. Privacy

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We respect your privacy and handle customer information in accordance with our Privacy Policy. Personal data will not be shared with third parties without consent, except as required by law.

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11. Governing Law

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These Terms and Conditions are governed by and construed under the laws of the State of Delaware, United States.

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12. Changes to Terms

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We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Updates will be posted on our website and will be effective immediately.

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13. Contact Information

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If you have any questions, comments or requests regarding this Policy, please contact us using the contact information shown on our Site.

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